+33 (6) 58 436 169 hello@lecollateral.com
  • Legal information

    General terms and conditions of sale

    These general terms and conditions of sale concern the booking and sale of stays at Le Collatéral, 20 place Patrat, 13200 Arles, France.
    They constitute the reservation contract between the SAS le
    bureauschiepan and the customer who books and buys a stay at Le Collatéral.
    It is understood that the terms and conditions of sale are accepted as soon as the deposit is paid.
    These terms and conditions of sales may be modified at any time without prior notice.

    Legal notice

    lecollateral.com is published by the company lebureauschiepan, SAS with a capital of €1,200,000 Euros, SIRET FR510176670 …
    Any reproduction, in whole or in part, is strictly forbidden without the express written consent of the lebureauschiepan.
    In accordance with jurisprudence, the company lebureauschipan cannot be held responsible in case of error or omission, despite the strict control and the care in making this website. Photographs and sketches are given as an indication and do not constitute a contractual obligation.

    Protection of personal data and security

    No personal information is given to third parties. Personal information is used with the sole purpose of processing your reservation and giving you the best reception.

    General conditions

    Arrival time: by appointment between 3pm and 8pm
    Departure time: 1pm
    The company lebureauschiepan reserves the right to charge an additional night in case the departure time is not respected.
    The price of the bedroom includes breakfast, except supplements offered in the barista menu. Breakfast is served between 8am and 11.30am

    Bedrooms have a 180 cm wide double bed, except bedroom A (160cm wide double bed). Bedroom C may be adapted into a double bedroom with two 90 cm wide single beds. It is not possible to add an extra bed or a crib. Le Collatéral is not adapted for children under 15 years of age.

    A locked and secure parking is available upon reservation: the rate is €25 per day.

    Le Collatéral and all the bedrooms are non-smoking. We will charge an extra €150 cleaning fee to any customer who does not respect this prohibition. Smoking is allowed on the terrace. It is forbidden to light candles in the bedrooms.

    Animals are not allowed.

    Guests commit to respecting the common norms of politeness and respectful behaviour.

    Upon their arrival, guests will receive a badge for the entrance door so they can come and go as they please. However, we urge our customers to please be discreet when you come back late. Also please note that we will charge an extra €30 on your credit card if you lose the badge or do not give it back.

    Access to Le Collatéral is strictly limited to customers and their guests. There is no kitchen for customers and we request that you do not have picnics in the bedroom, nor in the main lounge or on the terrace.
    Also, it is forbidden to do laundry in the bathrooms, which are not equipped for this purpose.

    Please do not use towels to remove makeup or to clean shoes. The company lebureauschiepan reserves the right to charge the cost of replacing towels or linen that will have been stained by makeup removal or shoe polish.

    In case of non respect of these rules or of common rules of civility, the management reserves the right to charge in full for the stay and to demand that the client leave immediately.

    Special Conditions of sale


    The contract is valid as soon as the booking has been confirmed in writing, be it by mobile phone text message, email or postal mail. However, the purchase order becomes final only when a deposit amounting to 50 percent of the total of the stay has been paid or, in case of specific flat rate, when the integral cost of the service has been paid.

    Any booking enquiry implies the express and integral acceptance of our general and special conditions of sales, your acknowledgement that you are fully informed and your renunciation to any other sales conditions or any other conditions.


    The rates published on the website are provided for the sole purpose of information and may be modified at any time without prior notice. They are expressed in Euros, VAT included.

    They do not include local tourist taxes, insurance, personal expenses.

    Rates that are confirmed on the day of the booking cannot be revised otherwise than for including eventual variations in taxes linked to the service provided. In this case, customers will have the possibility, once they have been informed, to cancel their reservation without any penalty or any recourse with the company.

    Modification – Cancellation

    Any modification or cancellation, partial or full, must be notified by the client in writing. Your request for cancellation or modification will be considered accepted as soon as we confirm it in writing. Cancellations made over the telephone must be confirmed in writing.

    Any partial or full cancellation incur the following charges:

    • Between 30 and 20 days before the date of arrival : 50 % of the deposit
    • Between 20 to 10 days before the date of arrival : 100 % of the deposit
    • Between 10 to 5 days before the date of arrival : deposit + 25 %
    • Less than 5 days before arrival or in case of no-show or if the stay  is interrupted the full stay will be charged

    The company cannot be held responsible for fortuitous events, force majeure or nuisance that may disrupt, interrupt or prevent the stay. Any service that cannot be consumed in such circumstances remains payable and will not be reimbursed.

    Some flat rates or promotion rates that may be offered on the website or by telephone cannot be modified nor refunded. Since the full amount of the stay is payable upon booking, there will be no refund whatever the date or cause of cancellation.

    Customers must make sure they have a proper cancellation/interruption policy (available with some credit cards). Should this not be the case, they will be held entirely responsible for purchasing a proper cancellation and multiple risk insurance policy.

    LE COLLATERAL is not responsible for any theft or damage to personal belongings, which are entirely under the responsibility of their owner(s).


    Any dispute will be brought before the courts that are relevant in the department (département) of the Bouches du Rhône, the applicable law being French law.

    Le Collatéral, 20 Place Joseph Patrat, 13200, Arles.
    © LeBureauSchiepan

    27 rue de Chartrouse 13200 Arles
    SAS au capital de 1 200 000 Euros
    RCS Tarascon 510 176 670
    SIRET 510 176 670 000 22
    TVA intracommunautaire FR02510176670


    WEBSITE DESIGN: Alice Haldenwang
    PHOTOS : Alice Haldenwang, Victor Picon, Bruno Suet, Philippe Schiepan
    TRANSLATION:  Nathalie Bourgeois